Reference

Terms That Govern Your sultan505 Account

These terms set out what you agree to when you open and use a sultan505 account — covering deposits through DANA, OVO, and GoPay, game access, withdrawals, and account conduct.

DANA, OVO, GoPay coveredAccount eligibility requiredApplies from first loginSubject to local lawChanges notified in-app
sultan505 Terms That Govern Your sultan505 Account
HOW WE HANDLE THIS

Account Security and Policy Conduct

Wallet Name Matching

Your DANA, OVO, or GoPay account name must match your sultan505 registration. Mismatches trigger a manual review before any withdrawal is processed — this protects your funds.

Account Data Retention

We retain account records for as long as your account is active and for a period after closure, as required under our operational policy. You may request a summary of held data via live chat.

Login and Session Security

Each login uses OTP verification sent to your registered contact. If you suspect unauthorised access, contact support immediately — we can suspend your account within the session.

Requesting Term Clarifications

You have the right to ask us in writing what any clause means for your specific account. We will respond through the channel you used to ask, with a plain-language explanation.

TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Use the live chat button in your account dashboard to ask about any clause in these terms. Our support team responds directly and can escalate wallet or account disputes on your behalf.
Email Support Send a detailed message to our support address for written confirmation of how a specific term applies to your account, your DANA or OVO transaction, or a pending withdrawal.
In-App Help Centre The Help Centre inside your sultan505 account includes a terms summary, wallet-matching rules, and step-by-step guidance on what to do if a clause affects your access or funds.

Common Questions About These Terms

Yes. Every deposit you make via DANA, OVO, or GoPay is covered by these terms from the moment you confirm the transfer in your wallet app.

We will notify you through the app or via your registered contact before any change takes effect. Continuing to use your account after that notification counts as acceptance.

A mismatch between your registered name and your DANA, OVO, or GoPay account name will pause your withdrawal for manual review. Contact support via live chat to resolve it quickly.

Send a request through live chat or email support. We will confirm what data we hold and how long it is retained, in line with our account data retention policy.

Yes — the same terms apply across all supported regions in Indonesia, including players in Batam and elsewhere, regardless of which local wallet they use.

Raise the dispute in writing via our email support channel. Include your account reference and the specific clause in question so our team can review and respond formally.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.