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How sultan505 Handles Your Personal Data

This privacy policy explains exactly what data sultan505 collects when you open an account, use DANA, OVO, or GoPay to fund it, and navigate the lobby. Availability of our services depends on local law and the eligible regions where you access sultan505.

Account data protectedDANA, OVO, GoPay payment dataCookie controls availableData request processIndonesia-region scope

Explore the Lobby Read FAQ

What Data We Collect and Why

sultan505 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on sultan505, we collect the information needed to run it — your name, contact details, and the wallet identifiers you link for DANA, OVO, or GoPay deposits. Transaction records are kept to verify that funds arrived correctly and to process withdrawals

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back to the same wallet. We also collect device and session data — browser type, IP address, and session timestamps — to detect unauthorised login attempts and keep your account secure. If you contact our support team, the conversation is stored so follow-up is consistent. We
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do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited strictly to what those processors need to complete a transaction. Retention periods follow applicable data-handling obligations; when data is no longer needed for its original
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purpose, we delete or anonymise it. Access to the platform and these data practices applies where local law permits in eligible regions across Indonesia, including players in Batam and beyond.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every layer of your account — from login to payment — is handled with security controls that limit who inside sultan505 can access your personal data. We apply access restrictions so that only the teams that need your information to do their job can see it.

Account Security

Login sessions use OTP verification tied to your registered mobile number. If an unrecognised device attempts access, a confirmation step is triggered before entry is allowed.

Payment Data Isolation

Your DANA, OVO, and GoPay references are stored separately from your game history. Payment processors receive only the data required to complete or reverse a transaction.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences through your browser settings at any time.

Data Retention & Deletion

Account data is retained for as long as your account is active and for the period required by applicable obligations after closure. You can request a review of your data or ask for deletion via our support team.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Team online

Live Chat

Open the chat window inside your account dashboard to raise a data query directly. A member of the team will respond and log your request for follow-up.

Email Support

Send a written data request or deletion query to our support address. Include your registered account email so we can verify your identity before acting.

Account Help Centre

The Help section inside your account covers how to update contact details, review linked wallets like OVO or GoPay, and manage your communication preferences.

Common Questions About Your Privacy on sultan505

If you have a question about how your data is handled that is not covered below, reach out through live chat or email and we will respond with the specific answer for your account situation.

We collect your name, email address, mobile number, and the wallet details you link — such as your DANA or OVO account reference — so we can verify your identity and process payments correctly.

Yes. Payment wallet identifiers are stored separately from your gameplay data and are shared only with the relevant payment processor to complete or reverse a specific transaction.

You can submit a data access request through our support email. Include your registered account email so we can verify your identity before sending any account data summary.

Contact support via live chat or email and state that you want your data reviewed for deletion. We will confirm which data can be removed and which must be retained under applicable obligations.

We do not sell your data. It is shared only with payment processors like DANA, OVO, and GoPay — and only the minimum information those processors need to handle your transaction.

Session cookies keep your login active while you browse the lobby. Analytics cookies help us see which sections are used most. Non-essential cookies can be adjusted through your browser settings.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister Accountsultan505 Login

How sultan505 Handles Your Personal Data

How We Protect and Manage Your Information

How to Contact Us About Your Data

Live Chat

Email Support

Account Help Centre

Common Questions About Your Privacy on sultan505

01 What personal data does sultan505 collect when I register?

02 Is my DANA, OVO, or GoPay payment information stored securely?

03 Can I request a copy of the data sultan505 holds on me?

04 How do I ask for my account data to be deleted?

05 Does sultan505 share my data with third parties?

06 How are cookies used on sultan505?

Privacy Policy

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